If your withdrawal has been validated, but you have not received it in your bank account, please follow the instructions below:

1) Time taken to receive the amount
Withdrawals are validated within 48 hours on average once your player account has been verified.
Once your withdrawal has been validated, it will take 2 to 5 working days for the amount to appear in your bank account.
Please be patient during this processing time!

2) Receipt time exceeded
The delivery time may vary depending on your bank
Please allow a further 3 working days to ensure that the amount has not been credited.
Once this additional time has elapsed, if the problem persists, contact us!

3) Contact us
Send us your request via our live chat or by e-mail.
Send us a bank statement for the entire period concerned (for the last 10 days).
Once we have received the information, our dedicated department will analyse your request.
An e-mail will be sent back to you!


🍀Thank you for your understanding!