If you do not appear in the rankings, this may be due to a number of factors. We invite you to take the following steps:

1) Check the terms and conditions of the promotion
Our promotions may have different conditions
If you don't appear in the rankings it is possible that you are on the wrong game, or that certain conditions are not respected

For example, some promotions require a minimum bet, or only take into account the best multiplier, etc.

Check these rules by consulting the terms and conditions of each promotion before taking part.
To do this, select the promotion of your choice via our promotion page, then scroll to the bottom.
The terms and conditions of the selected offer are indicated there!


2) Check your settings
First of all, please use Google Chrome (our site has been optimised to work with this browser).
Clear your cache and delete your cookies using our articles: Computer and Mobile & Tablet
🚨 These two browsing data must be deleted from ‘All data’, you will find this option in the advanced settings.


3) The problem persists
If you still don't appear in the rankings, contact us via our live chat or by e-mail
Make sure you send us as many details as possible, including the name of the promotion.
We also advise you to take a screenshot so that our advisers have as much information as possible.
Once we've received all the information, our departments will get back to you!


🍀 Thank you for your understanding!