When you are unable to connect to your player account, an error message will appear. This connection failure can be linked to various factors: 

1) The information entered is incorrect
Wrong password:

• If you can't remember your password, please change it using the ‘Forgot my password’ option at login.

Incorrect e-mail address:

• If the email address entered when you registered is not correct, please contact us for assistance via live chat or by email.

2) Account inaccessible
Account closed:

• If your account is closed, please follow the steps in the help article ‘Reopening my account.'

3) Login attempts reached
You have 10 password attempts:

• After 10 failed attempts, your account is blocked. In this case, please contact us via our live chat or by e-mail
  
  
  🍀Thank you for your understanding!